FAQ
What are the precautions for canceling the order?
Tracking your Order
You can check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.
Cancelling your Order
We ship orders very quickly. Cancellation of orders must be made before your order has shipped.
To cancel your order, click on the View My Order Link on your order confirmation email and click cancel. Note: If your order has shipped, we cannot cancel it.
Where do you ship?
We ship worldwide!
How long do the shipping take ?
All product shipping time take 15-20 bussiness days
How can I return if I don't like it ?
Embrace worry-free shopping with our 30-day return and refund policy—no questions asked! Just need to send an email to support@dulciede.com with subject " RETURN " attached with your ORDER NUMBER . We handle all the rest.
Tracking your Order
You can check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.
Cancelling your Order
We ship orders very quickly. Cancellation of orders must be made before your order has shipped.
To cancel your order, click on the View My Order Link on your order confirmation email and click cancel. Note: If your order has shipped, we cannot cancel it.
Where do you ship?
We ship worldwide!
How long do the shipping take ?
All product shipping time take 15-20 bussiness days
How can I return if I don't like it ?
Embrace worry-free shopping with our 30-day return and refund policy—no questions asked! Just need to send an email to support@dulciede.com with subject " RETURN " attached with your ORDER NUMBER . We handle all the rest.